HOW IT WORKS
You may order Coffee Bean Group South Africa product/s (“product/s”) via the website. At the time of ordering, you are required to sign up/login and complete the purchase cycle. Coffee Bean Group South Africa offer a pickup option and do not deliver direct. Should delivery be required, a delivery fee and a minimum purchase of R200 or more will be required, and it will be determined based on the proximity of the stipulated address to the nearest Coffee Bean Cafe store.
We may at any time suspend or terminate the availability of a product/s and decline delivery in our sole discretion. Coffee Bean Cafe South Africa does not offer direct delivery for any orders. All orders must be collected from a Coffee Bean Store, listed under the pick-up/collection options.
SALES AND AVAILABILITY OF PRODUCT/S
The placing of an order will happen when payment is made online. Whether or not Coffee Bean Cafe South Africa accepts an order depends on are various factors, including but not limited to the availability of the product/s, capacity of Coffee Bean Cafe South Africa, correctness of the information relating to the product/s (such as price) and receipt of payment or payment authorization (if applicable) by Coffee Bean Cafe South Africa for the product/s.
Coffee Bean Cafe South Africa will indicate the acceptance of your order by way of email (“Acceptance Notice”), and only at that point will agreements of sale (the “sale”) come into effect between you and if applicable Coffee Bean Cafe South Africa. Coffee Bean Cafe South Africa will indicate the rejection of your order by cancelling it, notifying you thereof and, as soon as possible thereafter, refunding you for and amount already paid.
Prior to the product/s being delivered to your nominated address or you being notified that the product/s is ready for collection (as applicable), we may reject an order or cancel a sale at any time due to:
• Coffee Bean Cafe South Africa being unable to fulfil the order
• Courier services not being readily available (if applicable); and/or
• Any other reason in our sole discretion.
Should you wish to retract your order, you should contact Coffee Bean Cafe South Africa via telephone immediately, and we will use reasonable endeavors to offer such retraction. You will not be able to retract your order via the website, or after an Acceptance Notice has been generated. You will not be able to change your order after placing it but may be able to retract it (subject to the above) and place a new one.
Placing product/s in your shopping basket on the website without completing the purchase cycle does not constitute an order for the product/s, and as such, product/s may be removed from the shopping basket if stock is no longer available to the price thereof might change without notice to you. You cannot hold us liable if such product/s is not available or are not available at a particular price when you complete or attempt to complete the purchase cycle at a later stage.
We cannot guarantee the availability of product/s, when product/s are no longer available after you have placed an order, we will notify you thereof and reject your order or cancel the sale, in which event you will be entitled to a refund of the amount paid by you for such order.
You also acknowledge that the pricing of product/s may change at any time without notice to you, but no price change will affect the product/s ordered in respect of which you have received an Acceptance Notice, except in the case of an obvious pricing error. In the event of an obvious pricing error, we may reject your order or cancel the sale at any time, and you will be entitled to a refund of the amount paid by you for such order.
We cannot and do not guarantee that the product/s will be free of allergies, and we disclaim any liability relating to any ingredients or allergens contained in the product/s.
The resale of our products is strictly prohibited.
PAYMENT
Coffee Bean Group South Africa will receive payment of all order charges.
Payment for your order can be made in the following ways:
Credit Card or EFT: – payment by credit card may only be made when an order is placed via the website. Where payment is made by credit card, we may require additional information in order to authorize and/or verify the validity of payment. You will be redirected to the secure site of our payment gateway, which is not owned by Coffee Bean Group South Africa or under our control, and for which you acknowledge Coffee Bean Group South Africa is not responsible in law. Such payment gateway is however committed to upholding strict security standards, and at no stage will Coffee Bean Group South Africa store your credit card details. We are entitled to withhold processing the order until such time as the additional information is received by us and authorization is obtained by is for the amounts. If we do not receive authorization, your order for the product/s will be cancelled. You warrant that you are fully authorized to use the credit card supplied for purpose of paying the order charges. You also warrant that your credit card has sufficient funds available to cover all the order charges; and
Cash on collection is not permitted.
Proof of payment must be supplied before the order is released.
ERRORS
We shall take all reasonable efforts to accurately reflect or inform you of the product/s description, availability, purchase price, delivery charges. However, should there be any errors of whatsoever nature on website (which are not due to our gross negligence), we shall not be liable for any loss, claim or expense relating to an order or Sale based on any error, the rejection of an order or the cancellation of a Sale, save to the extent of refunding you for any amount already paid.
COMPLAINTS
We want you to be happy with your purchase. Please let us know by telephone or email as soon as possible if there is a problem with your product/s quality and/or temperature, if you receive the wrong product/s or if you receive product/s which is not as described on the website.
+27 63 819 1229
ORDERS PLACED ON Monday – Friday: CUT OFF TIMES
Orders placed before 07:00pm on a Monday-Friday can be collected from the following Sunday from 6:30am.
Orders placed after 07:00pm on a Monday-Friday can be collected from the following Tuesday from 6:30am.